I want to visit your adoptable cats, what should I do?
We strongly recommend making a Cat Loft reservation online
, here. It's the only way to guarantee that we'll have space for you on the day and time that you want to visit. 

Once you book, please check to make sure you receive your confirmation email. If you did not, it means we don't have a record of your reservation and your payment was not processed. 

We cannot take reservations over the phone or through email. 

Is there a minimum age to see the cats?
Yes, our minimum age requirement for the Cat Loft is 8 years old. This minimum can be waived if you wish to reserve the Loft for a private event. You can do this by booking all 10 spots in the Loft. 

What happens when I arrive at Colony Cafe?
We offer coffee, cocktails, food and visits to our Cat Loft, which can be enjoyed separately -- or all together! When you arrive, you’ll be greeted by a friendly Colony staffer who will ask what they can do for you. Let us know if you have a reservation for the Cat Loft. We’ll get your name, check you in and direct you to the Cat Loft entrance.

What if I just want food or something to drink -- without the cats?
We've got you covered. Our first-floor cafe is completely separate from the upstairs loft where the cats are. You're welcome to come in, get a hand-crafted drink and scratch-made treat, or relax with some wine and bistro fare -- no reservations necessary.

We have free WiFi and you’ll get a great view of Penn Ave (or you might catch a glimpse of our adoptable cats through the big Cat Loft windows!).

Why do I have to pay to enter the Cat Loft?
Colony is home to 10-12 cats, who live here 24/7 until they get adopted. The $8 fee helps cover rent, utilities, insurance, staff salary, food, litter, maintenance, and cleaning supplies for the Cat Loft.

Do you have a discount for college students?
Yes! College students with a current university ID who book their Loft visit for a Thursday will pay a discounted fee of $5 per person. Students will be asked to show their school ID when they check in. 

Wait, I need a reservation to see the cats?!
While reservations aren’t required, we do limit the number of people in the Cat Loft so we don’t overwhelm the cats. We recommend making a reservation so you won’t be disappointed when you arrive. It makes us very sad to turn people away when we're full, so please book online here.

Weekends are our busiest, and sometimes Cat Loft visits fill up weeks in advance. Book early to guarantee your spot! If you walk in any day and we’re not at capacity, you’re welcome to join the fun in the Cat Loft.

Why can I only book a maximum of 6 people?
We require anyone who has a party larger than six people to book the Loft as a Private Event. This allows you to enjoy time with your group without other guests present. There is room for 10 guests total in the Cat Loft.

Do you have vegan/vegetarian/gluten-free food options?
Yes – please take a look at our current menu. Let us know if you have any dietary allergies or requirements and we’re happy to do our best to accommodate you. 

There's only one hour-long spot open. Can I split it with 2, 3 or 4 people?
No. We want to give all our guests a relaxing experience in the Cat Loft and have found it to be disruptive to both people and cats when there's a lot of entering and exiting the Loft during split visits, so we can no longer accommodate this request. We hope you'll book a time when your entire party can enjoy the Loft at the same time!

Is Colony Cafe accessible?
Yes! Our front door is level with the sidewalk, we have an elevator to reach the second-floor Loft (just ask a staffer; we're happy to escort you) and there are two ADA-compliant, gender neutral restrooms on the first floor.  

Do you sell gift certificates?
You bet! They can be purchased both online and at the cafe.


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